![]() ![]() It’s also vastly lower than what Fang pulls in as CTO. ![]() DoorDash says that’s lower than the $34 per hour that California drivers make on average, including tips. On the afternoon he drove with an AP video journalist, Fang only made $15.50 for 51 minutes of work. The wrong address in the DoorDash app cost him time delivering orders from Bonchon, a Korean fried chicken chain. The feature, Dash Along the Way, lets drivers specify where they want to start making deliveries and then assigns them orders that they can complete en route.įang also experiences drivers’ other frustrations. He got that bug fixed.Īnother new feature, introduced this week, arose from employee feedback in WeDash. But when he got home, he realized the time he had set was off by three hours because the app assumed he was still on the East Coast. When he was on the East Coast recently, he set a time to make deliveries when he returned to California. DoorDash has expanded beyond restaurant delivery into convenience stores, groceries, pet stores and pharmacies.įang, who makes deliveries for at least an hour each month - sometimes with Xu and Tang in tow - says he has made real changes to DoorDash’s app based on his experiences. In 2022, more than 6 million DoorDash drivers - all independent contractors - fulfilled 1.7 billion orders worldwide. They can use work time to complete those shifts, and they keep any money they make.ĭoorDash has grown exponentially since then. Employees are strongly encouraged to make deliveries monthly. A1 CEO Tommy Mello says the policy promotes empathy and collaboration.īut few companies have a program as robust as WeDash, which requires thousands of salaried DoorDash employees in the U.S., Canada and Australia to complete at least four deliveries per year. A1 Garage Door Service, which operates in 16 states, also encourages job-shadowing and requires all employees to learn skills outside their immediate responsibilities. The program is mandatory for some managers. Air New Zealand CEO Greg Foran has been spotted serving drinks and snacks on flights.Īmazon recently re-launched a program called the Associate Experience Week, which encourages employees to shadow operations workers for a week to gain a better understanding of their job. Uber CEO Dara Khosrowshahi and Lyft CEO David Risher occasionally shuttle passengers. Starbucks’ new CEO, Laxman Narasimhan, is a trained barista and puts in a half-day of work at a store each month. “If we can see why that happened, maybe we can fix other issues too.”įang is one of a growing number of executives who occasionally do the hourly work that makes their companies hum. “If it happens with one restaurant, it might actually be happening with a lot of other restaurants as well,” Fang said after he retrieved the orders and settled back into his car. ![]() Because that worker is Andy Fang, DoorDash’s chief technology officer and one of the company’s three co-founders. It’s an error he vowed to fix, and he probably will. Finally, he Googled the location and realized DoorDash’s app sent him to the wrong address. SAN FRANCISCO (AP) - On a recent afternoon in San Francisco, a DoorDash driver was circling the neighborhood - first in his car, then on foot - trying to find the restaurant where he needed to pick up two orders. ![]()
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